In today’s unprecedented times, creating an environment of psychological safety with stakeholders is important for all AMCs. It’s crucial to meet workplace needs in our interactions with others, whether they be team members, board members, or clients. The level of psych safety determines if individuals feel empowered to speak up, try a new idea, or are even capable of listening to you clearly.

Psychological safety is an important issue for AMCs, especially during the Great Resignation workforce era. According to a report from the Predictive Index, companies are far less likely to experience turnover when psychological safety is practiced in the workplace. Simply put, not practicing this could cause your AMC to lose top talent. 

Join the Emerging Leaders Committee at AMCI’s November Engagement Lounge on Friday, November 19, 2021 at 12:00 PM EST – 1:00 PM EST to hear Christina Rowe, MSOL, Founder of The Collaborative and Cofounder of The Remote Leader Project, lead an interactive discussion on tips to simplify the process of building psych safety with each major party involved in working with associations -- from staff to clients.

October AMCI Book Review Corner

The AMCI Reading Corner is a crowdsourced resource share aimed to serve as a platform for the AMCI community to share book recommendations and reflect with personal takeaways. Starting with monthly postings, more ways to engage will be shared as the idea grows.
Kate Temple of Bostrom, offers this month's review of How to be an Inclusive Leader by Jennifer Brown.

Although it technically began a month ago, Autumn finally feels like it is here - warm drinks in a coffee mug, crunch leaves beneath our feet, and a cool crispness in the air. Fall also means the start of member renewals.

Last week, AMCI launched our membership renewals campaign, and I’ve found that this process has been entirely rewarding. This process has been a great opportunity to connect with many of AMCI’s wonderful members. Whether helping a first-time member to activate their new membership, reconnecting with attendees I met at Annual Meeting in Orlando, or adding staff to existing memberships, I have enjoyed getting to know all our members and their needs. These connections also show me that our membership is active, thriving, and willing to engage to within our community.

After a rollercoaster of a year, ranging from re-openings and rescheduled events to the Delta variant surge, no one was sure what this Fall might bring. Would anyone be willing to take a risk to travel for a face-to-face event? And of those who might come, would they be willing to follow stricter health guidelines?       

After a very successful AMCs Re-Engaged, we can give a resounding YES! to both of those questions.  As an industry we should be proud that we are agile, adept, and responsive regardless of the circumstance. You have proven that we can have both a safe and engaging in-person event.

The AMCI Reading Corner is a crowdsourced resource share aimed to serve as a platform for the AMCI community to share book recommendations and reflect with personal takeaways. Starting with monthly postings, more ways to engage will be shared as the idea grows.
Richie O’Neill kicks us off by reviewing a classic, Who Moved My Cheese, by Dr. Spencer Johnson, available on Amazon here.

Volunteers are critical for all types of organizations, from nonprofits to schools to membership organizations. They can help organizations fill staffing gaps, build excitement around an event, give hours toward supporting your mission, and so much more.

In early 2021, employers across the country were surveyed about various employee benefits and human resources topics, and roughly 150 employers responded to the survey. The respondents were from various industries, including manufacturing, construction, finance, insurance and real estate. Within human resources, employers were surveyed on a number of topics, such as paid time off (PTO), compliance, attraction and retention. These employer responses provide insight into common workplace trends and challenges facing organizations and how employers respond to those challenges—many of which have been exacerbated by the COVID-19 pandemic.

This is an exciting year for AMC’s, and the associations they manage. The shutdown in the United States has lifted, business travel has resumed, and conferences are being held in person. Your staff are now tasked with guiding your associations into planning and executing these events in a still ever changing environment. While building your conferences and programming to best serve the bulk of your membership, it is important to take time to consider the outliers. Taking time to consider the consequences of each change or policy you implement will pay dividends down the road.

Visit Tampa Bay is a poster child for innovation within the travel industry. We know who we are, and we embrace it. Our pirate-inspired logo is a perfect example because it stands out amongst a sea of other logos donning palm trees and sunshine. And while palm trees and sunshine represent Florida well, I’d much rather have a future traveler remark, “I love that logo!”

The verdict is in – AMCI’s new education tract – HITT on Demand – was a big success at this year’s Annual Meeting. Like throwing down an intense, fast workout, our High Intensity Interval Training sessions provide microlearning and soft skill opportunities on hot topics designed to enlighten and inspire AMC executives.

Before I purchased an association management company (AMC), I owned and ran a pizzeria. In that business, you have your basic ingredients: mozzarella cheese, the dough, the pizza sauce, maybe a little pepperoni. Of course, you offer a lot of extras: sausage, olives, even anchovies.

Some pizzerias often more exotic combinations that include pineapple.

The AMCI Annual Meeting 2020 in Long Beach, CA was one of the last events many in our industry attended before our travel declined and ultimately halted to a full stop. How fitting it was then to come together again in Orlando, FL for AMCI 2021 June 2-4^th.

Showing up to our first event in over a year, it was hard to know what to expect for the “new normal” meeting environment, such  as something as simple as shaking a hand, which we took for granted a year ago in Long Beach! Besides the content and networking opportunities that waited for us at AMCI, this was also a learning experience for us to gauge how we should operate our client’s meetings and events in a post-pandemic era. We dusted off our suitcases, dug in the back closet for business clothes that haven’t seen sunlight in months, and hopped on flights packed with theme-park clad families to make it to AMCI.

Four Newly Accredited AMCs Recognized at Annual Meeting

We have all heard of overachievers during the pandemic – loaves of bread, puzzles completed, miles tracked on fake bikes. Some of our AMC colleagues truly used the time to their professional and competitive advantage – becoming an accredited firm within AMCI.

 We had the chance during our Annual Meeting to recognize the four most recently accredited firms, AMC Source, ICOM, Management Connection, and Q & A Business Solutions.  Kudos to their respective principals, Gregory Brooks, Dr. Ahmed El Shal, Nick Bundra, and Beth Quick-Andrews, CAE, for rallying their teams and completing the intensive accreditation process in a virtual environment. And as my company is part of a global firm, I want to issue a special welcome to ICOM, headquartered in the UAE with an additional office in Cairo.

Microaggressions – What They Are and How To Avoid Them

Acknowledgements: This issue’s column was a collaborative piece with Dr. Gretchen Neigh, Dr. Debra Bangasser and Dr. April Thames. Thank you for contributing commonplace examples of microaggressions and raising awareness to empower scientific society memberships to work together to exclude them.

Over the last decade professional societies have made a concerted effort to improve diversity and create an environment of inclusion.  Since PMG began in 2008, progress has been made.  It has been exciting to see both men and women elevate others who were not like them and see positivity in disagreement on key issues. Throughout my time in association management, I have watched the many organizations grow and change, but yes, we still have a LOT more work to do to create a truly welcoming and inclusive environment. 

Emerging Leaders Workshop - In Case You Missed It 

More than 50 emerging AMC leaders convened to listen, learn, and share their experiences at AMCI's first Emerging Leaders half-day workshop. The program focused on how to advocate for yourself, seize opportunities, and spotlighted best practices to close skill gaps and accelerate your career.

There were dozens of highlights and nearly as many books, articles and resources shared. Below are five techniques we explored applying to our routines; if they inspire you, share your thoughts in the comments!

Unprecedented times. Pivoting. Navigating the New Normal. Wear a Mask.

I know I am nowhere near the first, nor unfortunately, the last person to give you the terms above. We knew that 2020 had an impact on our community – an impact that would be felt beyond the time of herd immunity and 100% capacity events. I appreciate the nearly 100 AMCs that took the time out of a very dynamic time for all of our businesses to give us data about both the impact on their business as well as where the AMC Institute is hitting the mark or has opportunities to develop.

Dear AMCI Membership,

Many of us have watched as our industry wrestles with when and how to meet safely again. When the AMC Institute staff team worked with our industry partners to suggest shifting the Annual Meeting to June 2021, I know that the members of the Board took a collective deep breath and agreed to move forward. At the time we needed to make that decision, a relative handful of U.S. residents had received the vaccine, with no clear path forward for mass vaccination.

During the selection process, your association’s board of directors will ask a lot of questions about a new association management company (AMC). The questions will probably focus heavily on costs, staffing levels, past successes, and how the AMC has performed with similar associations.

Knowing how your AMC develops its cost structure and understanding how they’ve guided associations through the same obstacles to success is important—but many boards often fail to ask about an AMC’s culture.

The transition from one association management company (AMC) to another can be one of the biggest challenges an association’s board of directors will ever face. Even when the transition goes smoothly, replacing one staff team and headquarters with an entirely different one in a relatively short timeframe is always going to be difficult.

But while transitioning to another AMC may be challenging, it is often necessary. A board of directors and their AMC can become strategically misaligned. The association and/or the AMC may outgrow one another. There can be a need for new perspectives and new capacities.